I was prepaid and the host cancelled the booking. What can I do?

Contact our Support Service.

1. We'll find another variant for you, and the prepayment will be handed over to the new Host.

2. If you don't like anyone option, we will transfer the payment back to you. This money can be spent on another booking or can be withdrawn from Sutochno.ru. This process takes from 2 to 10 working days.

3. We will fine of the Host, and will possibly block the access to Sutochno.ru for him.